How Do I Resolve My Hold?
The following list provides the steps to resolve each type of hold.
| Name of Hold | Steps to resolve hold |
|---|---|
| Accounts Receivable Hold | Your student account balance is now past due. You can make a payment online via NEIUport. If you have questions, please email Student Payment Services at studentpaymentservices@neiu.edu. |
| Admissions Office Hold | Please email the Admissions Processing Office at adocs@neiu.edu. Please type the word HOLD in the subject line. |
| Advisement Hold | Please email your academic advisor or the Advising Center at advising@neiu.edu. |
| Child Care Center Hold | Please email the Child Care Center at c-hidaka@neiu.edu. |
| College of Education Hold | You have not passed edTPA. Please email the College of Education at coe@neiu.edu for assistance and questions. |
| Dean of Students Hold | Please call the Dean of Students Office at (773) 442-4610. |
| Emergency Loan Hold | Please call the Student Loans Office at studentpaymentservices@neiu.edu. |
| Graduate Admissions | Please email the Graduate Admissions at gradadmissions@neiu.edu. Please type the word HOLD in the subject line. |
| Graduation Fee Hold | Please pay your graduation fee in NEIUport. Make sure to choose the term in which you are graduating so that the payment gets applied to the correct term. If you have questions, please email Student Payment Services at studentpaymentservices@neiu.edu. |
| Inactive Grad College Student | Please email the Graduate Admissions at gradadmissions@neiu.edu. Please type the word HOLD in the subject line. |
| Loan Office Hold | Please email the Student Loan Office at studentpaymentservices@neiu.edu. |
| NDSL/Perkins Loan Hold | Your Perkins Loan file is incomplete. Please email the Student Payment Services Office at studentpaymentservices@neiu.edu. |
| Readmit DPS Application Fee Hold | Your application fee has not been received by the Academic Standards Committee (DPS students only). Please email the Registrar’s Office at registrar@neiu.edu. |
| Registrar’s Hold | Please email the Registrar’s Office at registrar@neiu.edu. |
| Registration Office Hold | Please email the Registration Office at registration@neiu.edu. |
| Stafford Exit Counseling Hold | You must complete Stafford Loan Exit Counseling. Please go to: www.studentaid.gov. Take note of the confirmation number for your records. Your hold will be removed within 2-4 business days after you complete the online exit counseling session. If you have questions, email the À¶Ý®ÊÓƵ Office at financial-aid@neiu.edu. |
| Registrar Transcript Hold | Email the Registrar’s Office at registrar@neiu.edu.. |
For any other hold, please email the Registrar’s Office for guidance on how to resolve the hold.